Sometimes the Windows Update would fail to work because the service is not running. That's because the third party programs can affect the Windows Update service.
If you are running any third party applications such as Spyblocker, Internet or web accelerators (programs designed to boost the speed of the Internet connection), security or anti-virus programs (Norton, McAfee, etc.), I recommend you temporarily disable or uninstall them and then try accessing Windows Update later.
If the problem still happens, try renaming the Windows Update Softwaredistribution folder. Here's how:
1. Close all the open windows.
2. Click "Start", click "All programs", and click "Accessories".
3. Right-click "Command Prompt", and click "Run as administrator".
4. In the "Administrator: Command Prompt" window, type in "net stop WuAuServ" (without the quotes) and press Enter.
Note: Please look at the cmd window and make sure it says that it was successfully stopped before we try to rename the folder. However, if it fails, please let me know before performing any further steps and include any error messages you may have received when it failed.
5. Click "Start", in the "Start Search" box, type in "%windir%" (without the quotes) and press Enter.
6. In the opened folder, look for the folder named "SoftwareDistribution".
7. Right-click on the folder, select "Rename" and type "SDold" (without the quotes) to rename this folder.
8. Still in "Administrator: Command Prompt" window, type the command "net start WuAuServ" (without the quotes) in the opened window to restart the Windows Updates service.
If you still cannot install updates, running system file checker and check if the problem is caused by the corrupted system files:
1. Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.
2. Type the following command, and then press ENTER:
sfc /scannow
The sfc /scannow command scans all system files and will recover the corrupted ones.
3. Please restart the computer and recheck the original issue.
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