This step-by-step workaround requires the Windows 7 or Windows Vista installation CD/DVD to reset the user account password. Please follow the steps below:
1. Boot your computer from the Windows 7 Installer CD/DVD.
Make sure you insert first your CD/DVD. Then restart your computer and as soon as it starts to turn back on, keep pressing the DEL or F2 key to enter the BIOS screen. Make sure to move the CD/DVD ROM option as the first priority. Continue to save the settings and as soon as it restarts again, it will ask you to press any key to boot from the CD/DVD.
2. Follow the Installer screen prompts and as soon as you reach a screen that has the Repair Windows option, kindly select that and proceed until you are given the option to select the Command Prompt. Open Command Prompt.
3. We are going to backup a Windows tool and replace it with the Command Prompt application. Type these commands as shown in order using the Command Prompt screen.
3.1. copy c:\windows\system32\sethc.exe c:\f
3.2. copy /y c:\windows\system32\cmd.exe c:\windows\system32\sethc.exe
3.3. Exit the installation CD/DVD and reboot your PC normally.
4. We will now reset your Windows 7 user password.
4.1. While at the Windows 7 account login screen, press the SHIFT key 5 times or until it brings up the Command Prompt screen.
4.2. Type this (without the "<, >"): net user <your login username> <your new password>
For example - net user troubleshooting101 123456. This means that troubleshooting101 user will have a password of 123456.
5. You should now be able to access the user account using the new password you have assigned to it.
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